Terms of Use

PLEASE READ THIS DOCUMENT CAREFULLY.

This document sets out the terms for use of the Skills ReNEW platform. It governs both our Practitioners, Trainers, Educational Institutions, Adult Training Organisations (“ATO”), Course Providers & Content Creators (“Creators”) and our end users (“Learners”), collectively (“You” or “Users”). Skills ReNEW is committed to transparency, which includes providing a Terms of Use that is understandable and written in plain language. Because this document represents our agreement with You about Your use of our platform, please take the time to read this document.

Our Terms of Use (“Terms” or “Agreement”) also includes our Privacy Policy, Cookies Policy, Data Processing Agreement, and any other documents referred to by those agreements, and they, as a whole, govern any and all of the access to the Skills ReNEW platform, whether You are a visitor, guest, Creator, Learner, etc.

Skills ReNEW’s Platform can be found at https://SkillsReNEW.com, and also includes all of the subdomains, mobile applications, any other media, location, application, etc. owned, managed, operated, etc. by Ulavi Technologies. When referring to the infrastructure in this Agreement, we will be collectively referring to them as the “Platform”.

I. Introduction

Ulavi Technologies Pte. Ltd, Singapore and its subsidiary Ulavi Technologies Private Limited, India (“Skills ReNEW”) provides an open online content creation platform designed to allow Creators to build, design, publish, and sell courses and services (“Content”) to their Learners. Skills ReNEW offers this Content creation platform along with a number of additional services and tools (e.g. payment gateways, author, learner management and affiliate payouts) and the entire selection of tools and services offered via the Platform will be referred to in this Agreement as “Skills ReNEW Services”.

By using our Platform in any manner You are expressly agreeing to, and give Your consent to be governed by, these Terms. If You do not agree with these Terms or You do not wish to be bound by these Terms, You must not use or access Skills ReNEW’s Platform in any manner.

Skills ReNEW is neither a content provider nor an educational institution. Creators and Learners are not employees of Skills ReNEW. Skills ReNEW is not responsible for interactions between Creators and Learners, with the exception of providing the technological means through which Creators may host, conduct and broadcast their products, services & offerings (or) Skills ReNEW may in general promote Skills ReNEW brand, website, mobile app and their products, services & offerings in general or specific to the Creators products, services & offerings and otherwise make their Content available and, at each Creator’s election, for processing payments through Skills ReNEW’s payment gateway(s). Skills ReNEW is not liable for any disputes, claims, losses, injuries, or damage of any kind that may arise out of the Creator/Learner relationship, including but not limited to, any Learner’s reliance upon any information provided by a Creator or Creator Content at any time.

As stated in our Privacy Policy, Skills ReNEW only provides Creators with limited information about the Learners enrolled in their Content, including name, email address, IP address (optional), and the Content in which the Learner has enrolled. This information is only available to the Creator upon the purchase or enrolment of a Learner in the Creator’s Content. Skills ReNEW does not provide, sell, rent, release, disclose, or otherwise transfer Learner data to Creators for monetary or other valuable consideration.

Learners assume full responsibility for the disclosure and use of any other personal information the Learner chooses to disclose to any Creator on or off the Platform.

II. Terms Applicable to All Users of the Skills ReNEW Platform

A. Age of Access

You must be at least 18 years old to use the Platform, or, if You are between the ages of 13 and 18, You must have your parent or guardian’s permission to use the Platform. By using our Platform, You are telling us by your actions that You have obtained that permission (You are ‘representing’ and ‘warranting’ that You have obtained the appropriate permissions to use our Platform). IF YOU ARE UNDER THE AGE OF 13 YOU MAY NOT USE OUR PLATFORM IN ANY MANNER NOR MAY YOU REGISTER FOR AN ACCOUNT.

B. License to Creators & Learners

Skills ReNEW grants You a limited, non-exclusive license to access and use Skills ReNEW’s Platform for Your own personal and commercial purposes. This license is only for Your use and may not be assigned or sublicensed to anyone else, without Skills ReNEW’s express written consent. Except as expressly permitted by Skills ReNEW in writing, You will not try to reproduce Skills ReNEW’s Platform (legally that’s known as engaging in activity that would reproduce, redistribute, sell, create derivative works from, decompile, reverse engineer, or disassemble the Platform). You also agree that in exchange for this license You will not engage in any activity that would interfere with or damage or harm the Platform. All rights not expressly granted by Skills ReNEW are reserved.

C. Code of Conduct

We have to set up some ground rules. Honestly, most of what we cover here should go without saying. However, it’s better to be upfront about things, rather than just assume everyone knows how they are expected to conduct themselves on our Platform.

No Illegal Activity: This is about as simple as it gets. Do not use the Skills ReNEW Platform for any illegal activity. Period. You are not allowed to use our Platform to engage in any kind of conduct that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries).
No Fraud:Yes, this is probably covered in the No Illegal Activity section above, but we want to make this very clear. Fraud will not be tolerated in any capacity.
No Bad Code: Do not use the Skills ReNEW Platform to transmit, distribute, send, or otherwise expose the Platform or its Users to viruses, worms, or any other code that may be deemed dangerous, harmful, or destructive in any manner.
No Spamming: Seriously. No one likes spam. We don’t like spam. We’re pretty sure that You don’t like your inbox cluttered with spam. You may not use the Skills ReNEW Platform to engage in any activities that will result in sending spam to anyone on the Skills ReNEW Platform, including Skills ReNEW (and its employees), Creators, and Learners.
Be Civil: We mean this. We’re an open platform allowing myriad subject matters to be taught. Not all Content is for everyone. But the one thing we can all agree on is that when we use the Skills ReNEW Platform we are going to be civil and respectful at all times.
No Exploitation: You will not use the Skills ReNEW Platform to try to gather personal information on anyone outside of the limited permissible uses for offering or accessing Content.
No Impersonation: Imitation is the sincerest form of flattery, but not when it comes to representing that You are a part of Skills ReNEW. You will not impersonate anyone on the Skills ReNEW Platform, including Skills ReNEW (and its employees), Creators, and Learners.
No Data Mining or Bots: You may not use any data mining, robots, or similar data gathering or extraction methods.
No Use Other Than Intended: You may not use the Platform or any Content contained on the Platform for any purposes other than intended.
No Prohibited Content: You may not use the Platform if Your Content contains material that is libellous, slanderous, pornographic, obscene, unlawful, threatening, hateful, violent, predatory, defamatory, political or otherwise objectionable, all of which shall be determined in our sole discretion.

If You violate this Code of Conduct, we reserve the right to remove You and any of Your Content from the Skills ReNEW Platform. Whether conduct violates our Code of Conduct will be determined in Skills ReNEW’s sole discretion.

III. Terms Applicable to Creators

A. Coaching & Consulting

Skills ReNEW may provide the opportunity for Creators to sell coaching & consulting offerings (“Coaching”) to Learners in addition to the courses that the Creator sells on the Platform (together Coaching and courses are referred to as Content). All Coaching offerings shall be covered by this Agreement and are included in the definition of Content. Should the Coaching involve any third party content, You agree that Skills ReNEW is not responsible in any way for such content, and makes no representations or guarantees as to its merchantability or fitness of use. The delivery of the Coaching is the sole responsibility of the Creator.

B. Intellectual Property and Data Processing

In operating our Platform, it’s important for us to make it clear who owns what and who’s responsible for what. You are trusting us with Your content and consistent with Skills ReNEW’s genuine belief in transparency we want to make it simple for You to know exactly what You are getting into when You join the Skills ReNEW community.

1) Skills ReNEW Content: Content that Skills ReNEW uploads to the Platform, Skills ReNEW intellectual property and proprietary information, including all information, software, technology, data, logos, marks, designs, text, graphics, pictures, audio and video files, other data or copyrightable materials or content, and their selection and arrangement, is referred to herein as “Skills ReNEW Content”, and is and remains the sole property of Skills ReNEW. Skills ReNEW Content, including our trademarks, may not be modified by You in any way.

2) Your Content: Content that You upload to the Platform is and remains Your content. Skills ReNEW does not claim any intellectual property rights over the materials You upload to the Skills ReNEW Platform by virtue of Your use of Skills ReNEW Services. By uploading Your content to the Skills ReNEW Platform, You agree that:

a) Skills ReNEW may review Your content for any reason, including compliance with our Code of Conduct and prohibited content requirements, but Skills ReNEW has no obligation to review anything that You or Skills ReNEW content support team upload.

b) You or Skills ReNEW content support team are uploading Your content to the Skills ReNEW Platform at Your direction and Skills ReNEW does not in any way certify or provide approval or permission prior to You uploading Your content.

c) Skills ReNEW may display Your content to other users (e.g. Your Learners) via the Skills ReNEW Platform.

d) You agree that by uploading Your content to Our Platform, You are allowing Us to store Your Content.

e) You agree to provide Skills ReNEW with all necessary licenses, including a worldwide, non-exclusive, royalty-free, sublicensable and transferable license to use (e.g. to display or transmit) Your Content in furtherance of the Skills ReNEW Services (In other words, because You own Your Content, You have to give Us permission to display it, or to use it for internal operational purposes, like storing it on Our servers).

f) You are responsible for and own, or have the rights to use, all of Your Content.

3) Content Free of Infringement of Any Third Party Rights

a) You agree that Your Content does not infringe upon anyone else’s intellectual property rights and that You have secured or obtained or received all necessary rights and permissions, as necessary, from any third parties who may own the content.

b) In plain language, this means that if You’re using someone else’s work (including videos, text, charts, quotes, power points, etc.) in Your Content, You’ve gotten the content owner’s permission to use it. You wouldn’t want anyone selling any of Your Content without Your permission. If You are going to use something that You didn’t create, make sure You can demonstrate that You have the right to use it before You make it a part of Your Content.

4) Processing of Personal Information by Creators

a) Creators are responsible for protecting all personal information they provide to, or receive from, Skills ReNEW in connection with the use of Skills ReNEW Services. Skills ReNEW’s Data Processing Agreement (“DPA”) forms part of this Agreement and sets out Skills ReNEW’s and Creator’s obligations with respect to the processing of personal information. Creators agree to abide by the DPA when and to the extent Data Protection Laws apply to a Creator’s use of Skills ReNEW Services to process Learner Data or Creator Data (as these terms are defined in the DPA).

b) Creators are considered controllers or “owners” of the personal information they collect from and about Learners. In addition to agreeing to the terms of the DPA, Creators are also responsible for providing an appropriate privacy notice to their Learners, respecting their Learners’ privacy rights in accordance with applicable law, and providing access to or deleting Learners’ personal information if they request and as required by applicable law.

IV. Skills ReNEW’s General Rights In Operating Its Platform

A. Skills ReNEW Reserves the Following Rights Over the Entire Skills ReNEW Platform:

Skills ReNEW may modify, terminate, or refuse to provide Skills ReNEW Services at any time for any reason, without notice.
Skills ReNEW may remove anyone from the Skills ReNEW Platform at any time for any reason, solely in Skills ReNEW’s discretion. This right is not modified by any other section of this Agreement.
Skills ReNEW reserves the right to access Your account, School (academy, campus, university, varsity and others), and Content in order to respond to requests for technical support, to maintain the safety and security of the Skills ReNEW Platform, and for other legitimate business purposes, as necessary, in Skills ReNEW’s discretion.
Skills ReNEW may, but has no obligation to, monitor any content that appears on the Skills ReNEW Platform or review any conduct occurring through the Platform, including any interactions between Creators and Learners and Skills ReNEW employees.
Skills ReNEW reserves the right to modify, suspend, or alter its refund policy, at its sole discretion.
If You close Your account or terminate Your school, Skills ReNEW may keep a copy of Your content after termination. You grant us a non-exclusive, perpetual, irrevocable license to maintain such archival copy for compliance with any relevant laws and regulations and for our internal business purposes, subject to applicable law.
Skills ReNEW reserves the right to remove You and Your Content without warning if You violate any of the provisions of this Agreement.
Skills ReNEW has, in its sole discretion, an absolute right to modify, change, alter, suspend, or terminate any provision of this Agreement without warning at any time.

V. Skills ReNEW’s Copyright, The Digital Millennium Copyright Act (DMCA), Trademark, and Takedown Policy

Skills ReNEW takes a firm stance against anyone who is infringing upon anyone else’s intellectual property. This Platform is all about You transforming Your knowledge into Content. We draw a hard line when the Skills ReNEW Platform is used to exploit someone else’s intellectual property.

A. Copyright Violations and the DMCA

If Skills ReNEW has a good faith belief that any content (including Creator Content) appearing on its Platform violates any copyrights or has been illegally copyrighted, Skills ReNEW reserves the right to remove, block, or otherwise ‘take down’ the content. Skills ReNEW also reserves the right to remove from the Platform any Creators, Learners, or other parties, who are repeat offenders of the Skills ReNEW repeat offender policy.

1) Reporting Copyright Infringement under the Digital Millennium Copyright Act (17 U.S.C. 512) (“DMCA”):

a) If you believe that content on the Skills ReNEW Platform is infringing on your copyrights, please complete with the Subject as “Copyright Infringement Notices under DMCA” and send email to support@ulavitech.com covering all of the below details for us to review and revert with the findings and actions, where possible,

i. Copyright owner’s full name (or Company name) *
ii. Copyright owner’s street address *
iii. Copyright owner’s telephone number *
iv. Agent’s full name (if different from owner)
v. Agent’s street address (if different from owner)
vi. Email address *
vii. Telephone number *

Identify your content
Please provide the link(s) to your work (NOT to the content you’re reporting to Skills ReNEW). If links are not available, please provide us with a detailed description of your work, providing as much information as possible for us to be able to identify your work.

i. Please send us the link(s) your work (e.g. https://…) *
ii. Please provide a detailed description of your work
iii. Identify the content you want removed from Skills ReNEW
Please provide the link(s) to the content you are reporting as infringing on your copyrights.
iv. Please send us the link(s) to the allegedly infringing content (e.g. https://…) *
v. Please provide a description of the specific material that is claimed to be infringing *
vi. I certify that… *

I have a good faith belief that use of the material in the manner complained of is not authorized by the copyrights owner, its agent, or the law.

Under penalty of perjury, the information in this notification is accurate and that I am the copyright owner or am authorized to act on behalf of the copyright owner of an exclusive right that is allegedly infringed.

vii. Typing your full name below will act as your electronic signature *

* Mandatory Information Required

b) If your submission contains all of the information required by the form and complies with the DMCA, Skills ReNEW will expeditiously remove or disable access to the content alleged to be infringing.

c) Please note that when Skills ReNEW removes content in response to a DMCA notice, Skills ReNEW will attempt to contact the party who posted the content You report as infringing and provide information about the notice and removal, including information about how to submit a counter notice, where required or available. Skills ReNEW may also send a copy of any notices received to the affected party.

2) DMCA Counter Notice Procedure

a) If Your content is removed due to the receipt of a DMCA notice and you believe that your content was wrongly removed, you may send Skills ReNEW what is known as a Counter Notice.

b) Your Counter Notice must contain:

(1) A physical or electronic signature
(2) Identification of what was removed and the location where the material appeared before it was removed
(3) A statement under penalty of perjury that you have a good faith belief that the material was removed as a result of mistake or misidentification
(4) Your name, address, and telephone number, and a statement that you consent to the jurisdiction of the Sub-Ordinate Court of Singapore and that you will accept service of process from the person who provided notification

c) Your Counter Notice must be sent to Skills ReNEW’s designated support email with the subject “DMCA-USA: Counter Notice Claim” at support@ulavitech.com

d) Please note that a copy of any Counter Notice received will be sent to the party who reported the content as infringing.

3) Repeat Infringement Policy

a) As we stated above, Skills ReNEW really doesn’t look favourably on anyone who is using someone else’s intellectual property without permission. Should Skills ReNEW receive two or more DMCA or copyright violations, infringement complaints regarding any Creator, Skills ReNEW may review and its sole-discretion simply remove that Creator from the Skills ReNEW Platform without further warning. Note: as we state in our Skills ReNEW Rights section, we still reserve the right to remove any school, content at any time for any reason. This Repeat Infringement section does not change that right in any way.

B. Trademark Violations

Skills ReNEW reserves the right to remove access to content that it knows, or has reason to know, violates the rights of trademark owners. Please note that Skills ReNEW will send a copy of any trademark infringement claim received to the user who posted the content you report as infringing.

1) Reporting Trademark Infringement

a) If you believe that a User of the Skills ReNEW Platform is infringing your registered trademark, please complete with the Subject as “Trademark Complaint” and sent email to support@ulavitech.com covering all of the below details for us to review and revert with the findings and actions, where possible,

i. Trademark owner’s full name *
ii. Trademark owner’s street address *
iii. Agent’s full name (if different from owner)
iv. Agent’s street address (if different from owner)
v. Preferred email address for contact *
vi. Trademark – please provide the literal element(s) or description of design *
vii. Trademark Registration No(s). (U.S. registrations must be on the Principal Register) *
viii. Countries of registration *
ix. URL(s) of allegedly infringing content *
X. Concise explanation of where each above URL shows use of your trademark in connection with goods or services covered by your trademark registration(s) *
Xi. I certify that… *
I have a good faith belief that use of the material in the manner complained of is not authorized by the trademark owner, its agent, or the law.

The information in this notification is accurate, and under penalty of perjury, that I am authorized to act on behalf of the trademark owner whose rights are allegedly infringed.

Xii. Typing your full name below will act as your electronic signature *

* Mandatory Information Required

b) If your submission contains all of the information required by the form and demonstrates that a user of the Skills ReNEW Platform is infringing your registered trademark by using your trademark in connection with the goods or services covered by your registration, Skills ReNEW will take appropriate action, which may include removing access to the infringing content and/or terminating the user.

c) Do note Skills ReNEW is not a court of law and there may be times that we cannot take action based on the information that you submit in our online form. In such cases, we may refuse to take action, and if warranted, you may resubmit the online form with additional information and materials requested by the form that were not previously submitted.

2) Counter Notice Procedure

a) If Your content is removed due to the receipt of a Trademark notice, you may send Skills ReNEW a counter notice if you believe that your content was wrongly removed.

b) If Skills ReNEW receives a counter notice that denies the infringement claim and asserts that it has a good faith basis for doing so, Skills ReNEW may choose not to remove the allegedly infringing content but will put you in contact with the user so that you and the user can address the matter directly.

VI. Third Party Communications

By using Skills ReNEW’s Platform, You may receive communications from third parties (e.g. a Creator may communicate with a Learner). Skills ReNEW is not responsible for these communications and shall not have any liability in connection with them. You are solely responsible for assessing and verifying the identity and trustworthiness of the source and content of any such third-party communications. Skills ReNEW assumes no responsibility for verifying, and makes no representations or warranties regarding the identity or trustworthiness of the source or content of any such third-party communications.

VII. Third Party Offerings

Through the Skills ReNEW Platform, You will have the ability to access content, links to websites, and services provided by Creators, Learners, and other third parties (“Third Party Offerings”). Your use of any Third Party Offerings provided on this Platform or a third party website is at Your own risk. Skills ReNEW does not monitor or have any control over, and makes no claim or representation regarding Third Party Offerings and accepts no responsibility for reviewing changes or updates to, or the quality, content, policies, nature or reliability of, Third Party Offerings. You should review applicable terms and policies, including privacy and data gathering practices, of any third party, and should make whatever investigation You feel necessary or appropriate before proceeding with any transaction with any third party.

VII. Payments

A. Gateway Options

Skills ReNEW operates two different types of payment options for Creators who use our Platform: Skills ReNEW Gateways and Custom Gateways. Your use of either type of gateway is covered by the terms of this section.

B. Skills ReNEW Native Gateways

For the avoidance of doubt, the term Skills ReNEW Native Gateways is a reference to both Skills ReNEW Payments and the Monthly Payments Gateway

1) Appointment of Skills ReNEW as a Limited Payment Collection Agent for Skills ReNEW Native Gateways: Each Creator collecting payment for services provided on the Skills ReNEW platform via Skills ReNEW Native Gateways hereby appoints Skills ReNEW as the Creator’s payment collection agent solely for the limited purpose of accepting funds from Learners purchasing such services.

a) Each Creator agrees that payment made by a Learner through the Skills ReNEW Native Gateways shall be considered the same as a payment made directly to the Creator, and the Creator will provide the purchased services to the Learner in the agreed manner as if the Creator has received the payment directly from the Learner. Each Creator agrees that Skills ReNEW may refund the Learner in accordance with the Terms. Each Creator understands that Skills ReNEW’s obligation to pay the Creator is subject to and conditional upon successful receipt of the associated payments from Learners. Skills ReNEW guarantees payments to Creators only for such amounts that have been successfully received by Skills ReNEW from Learners in accordance with these Terms. In accepting appointment as the limited payment collection agent of the Creator, Skills ReNEW assumes no liability for any acts or omissions of the Creator.

b) Each Learner acknowledges and agrees that Skills ReNEW acts as the Creator’s payment collection agent for the limited purpose of accepting payments from you on behalf of the Creator. Upon payment of the funds to Skills ReNEW, the Learner’s payment obligation to the Creator for the agreed amount is extinguished, and Skills ReNEW is responsible for remitting the funds to the Creator deducting Skills ReNEW services charges including remittance or transfer fee in the manner described in these Terms, which constitute Skills ReNEW’s agreement with the Learner. In the event that Skills ReNEW does not remit any such amounts once successfully received from the Learner, the Creator will have recourse only against Skills ReNEW and not the Learner directly.

2) Skills ReNEW Payments: The Skills ReNEW Payments gateway allows Creators to process credit or debit card transactions and facilitates faster payout processes. Skills ReNEW Payments is available to some Creators, based on location. For a list of eligible locations, please see the Skills ReNEW website which is updated on an on-going basis.

a) Creators have the option to set up Skills ReNEW Payments from their school’s Admin page. By setting up Skills ReNEW Payments, You agree to the terms that appear in this Agreement and/or on the Skills ReNEW Platform regarding the Skills ReNEW Payments Gateway.

b) Third Party Agreement: In setting up Skills ReNEW Payments, You may be instructed to agree to terms of service offered by Stripe. Stripe is an independent party from Skills ReNEW and Skills ReNEW is not responsible for the contents of their terms of service. Should Stripe’s terms of service differ from Skills ReNEW’s terms, such differences shall not modify this Agreement in any manner.

c) By using Skills ReNEW Payments You agree that Skills ReNEW may place a portion of Your school sales in reserve for a period of time to cover losses, chargebacks, refunds, etc. The current reserve period and amount regarding Skills ReNEW Payments follow the payment gateway providers terms of use. The amount of reserves and the length of time in which they are held are subject to change at Skills ReNEW’s or payment gateway providers sole discretion. Should the reserve period or the amount withheld change, Skills ReNEW will make reasonable efforts to update the FAQ section of the website to communicate these changes.

d) Fees for Skills ReNEW Payments may be found on the Skills ReNEW FAQ All Skills ReNEW Payment gateway fees will be deducted before the funds are sent to the Creator. The fees associated with Skills ReNEW Payments are subject to change, in Skills ReNEW’s sole discretion. By using Skills ReNEW Payments, You agree to the fees as set by Skills ReNEW.

3) Custom Payments Gateway: Creators on the Professional, Business, and Enterprise plans may choose to set up a Custom Payment Gateway (CPG) to process Learner transactions. These transactions, which are made through a third-party payment gateway, are outside of the scope of your relationship with Skills ReNEW. You agree that Your CPG service is not a part of the Skills ReNEW Services. Pay-outs are distributed according to the third-party payment service’s policies and procedures, and are not subject to Skills ReNEW’s Cancellation & Refund policy or payment hold.

a) Transactions made through CPG are not subject to Skills ReNEW’s transaction fees.

b) You acknowledge that Skills ReNEW does not control any payment processing fees that may be assessed through CPG. Additionally, while Skills ReNEW may record the amounts that you owe to authors and affiliates in the transaction report, Skills ReNEW does not have the access or ability to make deductions from transaction fees processed through third-party payment gateways to pay your authors or affiliates. Creators are responsible for making payments to authors and affiliates on their own.

c) By using CPG, Skills ReNEW does not have any responsibility to pay, remit, or otherwise send to any relevant tax authorities, taxes owed, including sales taxes, on Content you sell through CPG processing.

C. Chargebacks

Creators may be charged a fee for any chargeback on credit card, debit card, or PayPal transaction that is processed through the Skills ReNEW Native Gateways. This fee is deducted from Your school’s pay-out but is returned to You if You win the dispute. Current fees may be found on the Skills ReNEW Refund Policy. Fees are subject to change.

D. Taxes

Value Added Tax (EU VAT, GST and Other Value Added & Digital Taxes)

a) Custom Payments Gateway (“CPG”). You agree to the following:

(1) For the avoidance of doubt, Skills ReNEW is solely acting as Your agent. By processing Content through CPG, You are agreeing that You are the principal and are appointing Skills ReNEW as the selling agent for Your Content. The Creator is the supplier of the Content Skills ReNEW is not responsible for interactions between Creators and Learners and only provides the technological means through which Creators may make available their Content.

(2) Creators using CPG are solely responsible for all VAT taxes, GST, Digital Taxes, costs, filings, and any other activities that may arise as a result of their sales of Content using the Skills ReNEW Platform. Creators using CPG do not have a contractual arrangement, nor an expectation, that Skills ReNEW will collect and remit VAT, GST & Digital Taxes on behalf of the CPG Creator.

(3) When sales of Creator Content are processed through CPG, Skills ReNEW is not taking part in the supply of the Creator Content. Content is and remains the Creator’s property.

(4) CPG sales are never transmitted to Skills ReNEW and as such Skills ReNEW does not have an economic relationship to the transaction. Creators set the price of the Content with no input from Skills ReNEW.

(5) All invoices made to Learners from Creators using CPG shall indicate that the Creator is the supplier of the Content.

(i) Learner invoices shall identify the name and nature of the Content that was purchased.

(6) All CPG sales are processed and authorized by a third party. Skills ReNEW is not a party to the authorization process nor is Skills ReNEW responsible for authorizing credit card charges through CPG.

(i) Creators are responsible for their Content’s terms and conditions and are not bound by Skills ReNEW’s refund policy.

(ii) Skills ReNEW has no responsibility to accept or reject Content enrolments should there be any issues with payments through CPG. Creators are responsible for authorizing any applicable delivery of Content to Learners. Creators agree that if payments are processed through CPG, such processing serves as an authorization to Skills ReNEW to deliver the Content materials to Learners.

b) Skills ReNEW Native Gateways

(1) For Content sold through the Skills ReNEW Native Gateways, Skills ReNEW is the supplier of the Content and acts as the principal in that transaction. Regardless of whether the Creator is a taxable or non-taxable individual or entity, Skills ReNEW is taking part in the supply of the Content and as such shall collect and remit GST and Other Digital Taxes, where applicable, as required by the Singapore and other local government Tax & Corporate law.

(2) As the provider of the gateway responsible for processing the payment for the Content purchased, Skills ReNEW is responsible for collecting payment.

(3) Skills ReNEW sets the general conditions for all Content sold over the Skills ReNEW Native Gateways, including adherence to Skills ReNEW’s refund policy.

(4) Skills ReNEW determines the delivery of the Content to Learners, utilizing the payments processed through Skills ReNEW Native Gateways as a predicate event to delivering the Content to the Learner.

(5) Invoices issued to Learners shall clearly display Skills ReNEW as the supplier of the Content.

(6) Invoices issued to Learners shall identify the Content purchased by the Learner.

(7) Skills ReNEW is responsible for authorizing the charges made to Learners for Content purchased through the Skills ReNEW Native Gateways.

(8) Any GST, VAT filings made by Skills ReNEW shall be the sole responsibility of Skills ReNEW. Skills ReNEW will handle all GST, VAT which may be levied on the charges made to Learners for purchasing Content. Creators should have to submit their own GST, VAT tax returns or counter-claim returns themselves for the sales (pay-outs) made through the Skills ReNEW Payments Gateways. Creators will indemnify, defend, and hold Skills ReNEW harmless from and against any tax, penalty and interest arising from the Creator’s personal or corporate tax position.

c) Otherwise Responsible

(1) Unless explicitly mentioned in this Agreement or through a separate notice, Creators and Learners are fully responsible for the payment of any and all applicable taxes that become due from their use of the Platform.

IX. Pricing

Skills ReNEW is not responsible for setting the pricing on a Creator’s Content. Prices for Creator Content are set by the Creator.

X. Account Ownership Disputes

In the unlikely event that there is a dispute over the ownership of an account, Skills ReNEW has the right to request additional information from You to determine ownership and settle the dispute. The information that We may request to assist in resolving ownership disputes includes, but is not limited to, the following:

a copy of Your photo ID;
Your business documents, including a Charter, Certificate of Incorporation, LLC Agreement, business license, or other documentation showing ownership of Your entity;
Your billing information and details;
Certified copies of your tax forms; and
Other documentation as we deem necessary to settle the dispute

Should a dispute arise, Skills ReNEW reserves the right determine the account ownership in its sole judgment, and the ability to transfer the account to the rightful owner, unless otherwise prohibited by law

The Course List Explore Page

Skills ReNEW also operates the Skills ReNEW Course List (“Explore”) page, which is a part of the overall Skills ReNEW Platform. In order to participate in Explore, the Creator must agree to the Explore page agreement. As a part of the Skills ReNEW Platform, Explore is covered by this Agreement. The Explore agreement does not supersede this Agreement. The terms in this Agreement apply in full force to the use of Explore. However, should this Agreement conflict with the Explore agreement, the Explore agreement shall take precedence.

XII. Fees

A. Pricing for the Skills ReNEW Platform is described on our pricing page.
B. Depending on the processing method, Skills ReNEW may charge transaction fees. You agree to pay all fees and charges that are made to Your account and that You are solely responsible for payment of these fees and charges.
C. Paid plans are automatically charged at the beginning of each billing period. Unless You submit a cancellation request to us in writing via email (support@ulavitech.com) or directly through Your account prior to the start of the billing period, Your plan will be charged upon the anniversary of its billing period. You agree that Skills ReNEW may charge any recurring service to the credit card or debit card that You provide.
D. Should You not authorize payment or are otherwise not current on Your payments for Skills ReNEW Services, Skills ReNEW may restrict Your Platform access until Your account becomes current and paid in full.
E. Skills ReNEW reserves the right to pursue fees owed using collection methods which may include charging other payment methods on file with Skills ReNEW and/or retaining collection agencies or legal counsel.
F. Skills ReNEW reserves the right to offer custom plans and pricing in addition to what is offered on the pricing page. Custom plans may also include custom billing and payment terms, including billing periods and renewals, that are different from our standard terms.

XIII. Refund Policy

We want You to be happy with Skills ReNEW’s Platform. If You’re not feeling excited about joining the Skills ReNEW community, we have some options for You regarding Your purchase of a specific course or paid subscription plan.

A. Creators

1. Monthly Plans
a) Creators on monthly paid plans are entitled to a full no-questions-asked refund within thirty (30) days of first signing up for a paid plan, or upgrading to a higher priced plan. Simply let us know in writing that You’re cancelling the plan within thirty (30) days of Your sign-up.
2. Annual Plans
a) Creators on annual plans are entitled to a full no-questions-asked refund within thirty (30) days of first signing up for an annual plan. Simply let us know in writing that You’re cancelling the plan within thirty (30) days of Your sign-up.
3. Abuse of the Refund Policy
a) Skills ReNEW reserves the right to refuse refunds to Creators who abuse this Refund Policy. Examples of abuse include, but are not limited to, requesting refunds for multiple schools or requesting refunds in consecutive months.

B. Learners

1. Courses

a) In general, all Learners purchasing courses that are a part of the Skills ReNEW Native Gateways are entitled to cancel the paid course 01-day (24-hours) prior to the start of the 1st session or class of the paid single or bundled course, refund processed within thirty (30) working day of such cancellation. Unless authorized by Skills ReNEW in Skills ReNEW’s sole discretion, no Creator on the Skills ReNEW Native Gateways may offer to Learners a refund policy for a period of less than thirty (30) days.

b) If a Creator has been allowed to offer a refund period that differs from Skills ReNEW’s general policy, the Creator must provide notice to Learners prior to the purchase of the course.

c) Skills ReNEW reserves the right to refuse refunds to Learners who abuse this Refund Policy. Examples of abuse include, but are not limited to, requesting refunds for multiple schools or requesting refunds in consecutive months.

d) Regardless of any other section to the contrary in this Agreement, Skills ReNEW does not establish, maintain, or control refunds or a refund policy for any Content that was processed through a Custom Payment Gateway, including courses.

2. Coaching & Consulting

a) Creators (regardless of whether they use Skills ReNEW Native Gateways or a Custom Payment Gateway) are solely responsible for setting the refund policy regarding the sale of Coaching & Consulting offerings.

b) The Creator must provide notice to Learners regarding their refund policy prior to the purchase of the Coaching & Consulting offering.

c) Regardless of any other section to the contrary in this Agreement, Skills ReNEW’s refund policy does not cover the provision of Coaching & Consulting offerings provided by Creators to Learners.

3. Bundled Products

a) If a Creator sells a set of courses as a bundled package, the refund policy applicable for courses will apply, as provided in section XIII(B)(1).

b) If a Creator sells a set of courses and Coaching offerings as a bundled package, the refund policy applicable for Coaching offerings will apply, as provided in section XIII(B)(2).

c) If a Creator sells a set of coaching & consulting offerings as a bundled package, the refund policy applicable for Coaching will apply, as provided in section XIII(B)(2).

4. General Provisions

a) It is the Learner’s responsibility to understand the refund policy for Content prior to purchasing such Content from a Creator.

b) Skills ReNEW reserves the right to provide a refund to any Learner at any time in Skills ReNEW’s sole discretion.

XIV. Cancellation and Deletion

A. Cancellation

If You cancel a paid course, the cancellation will become effective immediately and reflected within 24-hours or 01-day of such cancellation. When You cancel a course, Your account will revert to a free account and Skills ReNEW may disable access to features available only to cancelled course.
If You cancel a paid subscription plan (if any), the cancellation will become effective at the end of the then-current billing cycle. When You cancel a paid plan, Your account will revert to a free account and Skills ReNEW may disable access to features available only to paid plan users.

B. Deletion

You may delete Your account at any time.
Any account on the free plan may be deleted if it remains inactive (e.g., the user fails to log in) for a continuous period of at least six (6) months. Activity will be determined by Skills ReNEW in its sole discretion.
Accounts on paid plans will be considered active accounts unless You explicitly ask us to delete Your account.
If Your account is deleted (regardless of the reason), Your Content may no longer be available. Skills ReNEW is not responsible for the loss of such content upon deletion.
Upon deletion of Your account (regardless of the reason), all licenses granted by Skills ReNEW will terminate.

C. Effect of Cancellation/Deletion

Should a school, course, Creator account, or Learner account be cancelled or deleted, the Creator or Learner may no longer have access to Skills ReNEW Content and Content may be irrecoverable. Skills ReNEW shall not be liable to any party in any way for the inability to access Content arising from any cancelation or deletion, including any claims of interference with business or contractual relations.

XV. Errors and Corrections

Skills ReNEW does not guarantee that the Platform or any services offered through the Platform will be error-free or otherwise reliable, nor does Skills ReNEW guarantee that defects will be corrected or that any offerings through the Platform will always be accessible. Skills ReNEW may make improvements and/or changes to the Platform and their features and functionality at any time, and will use commercially reasonable efforts to avoid disrupting peak hours, though some downtime may occur. Errors in Content are the responsibility of the Creator who owns the Content.

We reserve the right to amend the Platform, and any service or material we provide on the Platform, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Platform is unavailable at any time or for any period. From time to time, we may restrict access to some or all of the Platform to Creators and Learners.

XVII. Remedies for Violations

Skills ReNEW reserves the right to seek all remedies available at law and in equity for violations of this Agreement, including but not limited to removing Creators and Learners from the Platform, the right to block access to the Platform from a particular IP address or other user identifier, or to refer the violation to the appropriate law enforcement authorities.

XVIII. Communications

Skills ReNEW may notify You of relevant information regarding the Platform and Skills ReNEW Services in any of the following ways: (a) by emailing You at the contact information You provide in Your account registration, (b) by posting a notice in dashboard areas of the Platform, and (c) by posting the notice elsewhere on the Platform in an area suitable to the notice. It is Your responsibility to periodically review the Platform for such notices.

Subject to the Privacy Policy, if You send to Skills ReNEW or post on the Platform in any public area any testimonials, techniques, suggestions, workflows, or know-how (“User Submissions”), for any purpose, including the developing, manufacturing, and/or marketing or products or services incorporating such information, You acknowledge that Skills ReNEW can use such User Submissions without acknowledgement or compensation to You, and You waive any claim of ownership or compensation or other rights You may have in relation to your User Submissions. We actively review User Submissions for new ideas. If You wish to preserve any interest You might have in your User Submissions, You should not post them to the Platform or send them to us.

XIX. Governing Law and Jurisdiction; Disputes and Arbitration

A. This Agreement shall be governed in accordance with the laws of Singapore without regard to its conflicts of laws principles. Any action arising out of or relating to this Agreement shall be filed only in the courts located in Singapore. You consent and submit to the exclusive personal jurisdiction of such courts for the purpose of litigating any such action.
B. Any dispute, controversy, proceeding, or claim arising out of or in connection with or relating to this Agreement shall be resolved by binding confidential arbitration by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The Tribunal shall consist of ONE arbitrator. The language of the arbitration shall be English.
C. The arbitration will be conducted in Singapore, unless You and Skills ReNEW agree otherwise. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. Nothing in this section shall be deemed as preventing Skills ReNEW from seeking injunctive or other equitable relief from the courts as necessary to prevent the actual or threatened infringement, misappropriation, dilution, or violation of our data security, intellectual property rights, or other proprietary rights.
D. You and Skills ReNEW agree to waive the right to trial by jury. You further agree that any proceedings to resolve any disputes shall be done solely on an individual basis and that You will not seek to have any dispute heard as a class action, a representative action, a collective action, a private attorney-general action, or in any proceeding in which You act or propose to act in a representative capacity.
E. You also agree that no proceeding will be joined, consolidated, or combined with another proceeding without the prior written consent of Skills ReNEW and all parties to any such proceeding.

XX. California Civil Code Section 1789.3

California websites users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California, 95814, or by telephone at (916) 445-1254 or (800) 952-5210.

Complaints or requests for further information can be sent to the address listed in the Contact Us section of this Agreement.

XXI. Privacy

Your use of the Platform is subject to our Privacy Policy.

XXII. Entire Agreement; Severability of Provisions; No Waiver

A. These Terms of Use incorporate by reference any notices contained on the Platform, including within the Privacy Policy, and constitute the entire agreement with respect to access to and use of anything offered by Skills ReNEW, including the Platform, Skills ReNEW Services, and any Content.
B. If any provision of this Agreement is deemed unlawful, void, or unenforceable by a court of law exercising proper jurisdiction, that provision shall be deemed severed from the remaining provisions and shall not affect their validity and enforceability.
C. No waiver of any provision hereof shall be valid unless in writing signed by the parties. Any failure to enforce any right or remedy hereunder shall not operate as a waiver of the right to enforce such right or remedy in the future or of any other right or remedy.

XXIII. OFAC

You represent and warrant that You are not, nor are You owned or controlled directly or indirectly by, any person, group, entity or nation named on any list issued by the Department of the Treasury’s Office of Foreign Asset Control (“OFAC” ), or any similar list or by any law, order, rule or regulation or any Executive Order of the President of the United States, including Executive Order 13224, as a “Specially Designated National and Blocked Person”, terrorist, or other banned or blocked person (any such person, group, entity or nation being hereinafter referred to as a (“Prohibited Person“); (ii) You are not (nor are You owned or controlled, directly or indirectly, by any person, group, entity or nation which is) acting directly or indirectly for or on behalf of any Prohibited Person; (iii) You (and any person, group, or entity which You control, directly or indirectly) have not conducted nor will conduct business nor have engaged nor will engage in any transaction or dealing with any Prohibited Person in violation of the U.S. Patriot Act or any OFAC rule or regulation, including, without limitation, the making or receiving of any contribution of funds, good or services to or for the benefit of a Prohibited Person in violation of the U.S. Patriot Act or any OFAC rule or regulation; (iv) You are not prohibited by any sanctions program as maintained by OFAC from transacting with Skills ReNEW, including those sanctions programs currently in effect with respect to Cuba, Iran, North Korea, Syria, Venezuela, or Crimea. In connection with the foregoing, it is expressly understood and agreed that the representations and warranties contained in this subsection shall be continuing in nature.

XXIV. Changes to the Terms of Use

Skills ReNEW may review and update this Agreement at any time in our sole discretion and it is Your responsibility to stay informed of those changes. All changes are effective immediately when posted and apply to all uses of the Platform thereafter. Your continued use of the Platform following the posting of revised Terms of Use means that You accept and agree to be bound by the changes. Please check this webpage periodically for updates.

XXV. Titles/Headings

The headings and titles of sections to this Agreement have been inserted for the convenience of reference for the parties and are for informational purposes only and shall not be deemed to be a part of the language of this Agreement. Neither You nor Skills ReNEW shall rely on, or interpret substantively, the headings when construing the meaning of each section or the Agreement as a whole.

XXVI. Gender/Plural

Whenever such wording may appear in this Agreement, words in the singular shall mean and include the plural and vice versa and words in the feminine shall mean and include the masculine and vice versa.

XXVII. Contact Us

If You have questions or concerns regarding these Terms of Use, the Platform, Skills ReNEW Products & Services, or Content, You may contact Us via physical or electronic mail at the Singapore Head Office address below.

Note: the Skills ReNEW office is not open to the public:

Singapore Head Office
Ulavi Technologies Pte. Ltd.
72 Hougang Avenue 7,
#09-10, The Florida
Singapore 538805

Indian Subsidiary
Ulavi Technologies Private Limited
New No. 43 Thirumalaiyappan Street,
Vepery, Chennai 600 007
Tamil Nadu, India
Email: support@ulavitech.com